Privacy Policy
Refresh.app only collects reservation details to streamline your hotel check-in and seek your feedback after your stay. We follow the California Consumer Privacy Act (CCPA) and will never share or sell your details without your permission. Our reservation process follows the highest standards (ISO/IEC 27001:2022).
Terms
As a hotel guest, your contract is with the hotel and you are required to follow hotel rules, including being at least 21 years of age, providing the hotel with ID (Passport or a U.S. drivers license) and a physical credit card for payment and a deposit on check-in.
Reservations are subject to availability and you require an email confirmation from Refresh.app before you may check-in. The hotel has the right to decline your reservation at any time.
Unless otherwise agreed in writing, a maximum of two people are included. The room will only be available during the reserved timeframe (e.g. 1 PM to 4 PM). You must check-out before your time expires (e.g. 4 PM), or the hotel may charge the overnight room rate.
If you fail to check-in or cancel your reservation, you will be required to provide credit card details for all future reservations. To cancel your reservation, please use the app or contact our 24 Hour Customer Service.